Refund and Returns Policy

Refund and Returns Policy KYC Sale Effective Date: February 27, 2026

At KYC Sale, we strive to provide high-quality, fully KYC-verified accounts with fast and reliable delivery. Due to the digital nature of our products (login credentials for verified accounts on platforms such as PayPal, Binance, Coinbase, Stripe, Wise, Revolut, etc.), our refund and return policy is strict and limited. Please read this policy carefully before making a purchase.

1. General Policy – No Unconditional Refunds

All sales are final. We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Buyer no longer needing the account
  • Inability to use the account due to buyer error (wrong password entry, IP mismatch, misuse, etc.)
  • Platform-side changes or restrictions after delivery
  • Buyer violating platform terms of service leading to limitation/suspension
  • Buyer sharing, reselling, or misusing the account

Digital products are non-tangible and delivered instantly (or within a few hours). Once login credentials are provided and the order is marked as “Delivered” in your dashboard, the transaction is considered complete.

2. When We Offer Replacements (Our Lifetime Replacement Warranty)

We stand behind the quality of every account we sell. You are entitled to a free replacement (not a refund) under the following conditions:

  • The account is permanently limited, suspended, or closed by the platform due to a verification defect that existed at the time of delivery (e.g., the KYC documents were invalid or flagged from the start).
  • The issue is reported within 7 calendar days from the delivery date/time.
  • You have not made significant changes to the account (e.g., added large balances, performed high-risk transactions, changed country/IP drastically, or violated platform rules).
  • You provide proof (screenshots) of the limitation/suspension message directly from the platform.
  • The account has not been accessed from multiple high-risk locations or used in prohibited activities.

Replacement Process

  1. Contact support immediately via Telegram (@zvccshop1), WhatsApp (+1 902 700 0146), or email (admin@kycsale.com).
  2. Provide your order ID and screenshots showing the exact error/limitation.
  3. Our team reviews the case (usually within 2–12 hours).
  4. If approved, we deliver a new replacement account of the same type and country (or equivalent value if exact match unavailable).

Important: Replacements are one-time only per order. If the replacement account also fails due to our fault, we will replace it again. After that, no further replacements or refunds.

3. When We Offer Refunds (Very Limited Cases)

Full or partial refunds are issued only in these rare situations:

  • We fail to deliver the account within 48 hours of cleared payment (and no communication from our side explaining the delay).
  • The delivered account is completely inaccessible (wrong credentials provided) and we cannot fix or replace it within 24 hours after your report.
  • The account type delivered does not match what was purchased (e.g., you ordered US PayPal but received EU).

In these cases, you must report the issue within 48 hours of delivery. Refunds (if approved) are processed back to the original payment method (crypto preferred) within 3–7 business days.

4. Non-Refundable Situations (Explicit List)

  • Account gets limited after you use it (normal usage risk)
  • You trigger security flags (mass logins, VPN jumps, suspicious transactions)
  • Platform updates its KYC policy after delivery
  • You request refund because “it’s not working as I expected” without proof of our fault
  • Bulk orders where only some accounts fail (we replace only the failed ones)
  • Any attempt to abuse the replacement system (multiple fake reports)

5. How to Request a Replacement or Refund

  1. Go to your order in the client dashboard or note your Order ID.
  2. Contact support with:
    • Order ID
    • Timestamp of delivery
    • Clear screenshots of the issue
    • Brief explanation
  3. Preferred channels (fastest response): Telegram: @zvccshop1 WhatsApp: +1 902 700 0146 Email:admin@kycsale.com

Support is available 24/7. Average response time: < 30 minutes during business hours.

6. Chargebacks & Disputes

Opening a chargeback, dispute, or PayPal/Skrill/etc. claim without first contacting us will result in:

  • Immediate blacklisting of your email/IP
  • Forfeiture of any warranty/replacement rights
  • Potential legal action for recovery of funds + fees

We always resolve issues directly with customers first. Please give us the opportunity to help before escalating.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. The most current version will always be posted on this page with the updated “Effective Date.” Your continued use of our services after any changes constitutes acceptance of the new policy.

Last Updated: February 27, 2026

Contact for Questions: Email: admin@kycsale.com Telegram: @zvccshop1 WhatsApp: +1 902 700 0146 Website: https://kycsale.com/